Help Center
Find answers to common questions about booking, pricing, services, and more.
Do unused subscription sessions roll over to the next month?
How do I book my subscription sessions?
What payment methods do you accept?
Can I bring alcohol or other substances into the studio?
When does my session time begin?
What are your studio hours?
What kind of storage do I need for my project?
How long does it take to receive my first video draft?
What if I am late to my session?
When does the 4-business-day turnaround time begin?
Does EVRY Media store my files?
How far in advance should I book?
Can I cancel or reschedule my session?
What is the turnaround time for revisions?
Are there any package deals or discounts available?
Are refunds available for missed or unused sessions?
How many revisions are included?
What is your cancellation policy?
Do you offer payment plans?
Can I request changes after my final video is delivered?
Do you charge for additional clip editing?
How do subscriptions work?
What video formats do you deliver?
Can you work with footage shot on any camera?
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